Refund & Cancellation Policy

Last updated: 30 June 2026

This policy explains how refunds and cancellations are handled for payments made through NodeWeave. Because NodeWeave is a payment facilitator, refunds for goods or services are also subject to the policy of the specific Merchant you paid. Where a refund is approved, it is returned to your original payment method.

1. Overview

We want every payment to be smooth. If you were charged in error, did not receive what you paid for, or are entitled to a refund under the Merchant's terms, we will help process an eligible refund back to your original payment method (card, wallet, or bank account).

2. Eligibility for a Refund

• You were charged but the transaction failed or the service was not delivered.
• You were charged more than once for the same order (duplicate payment).
• The Merchant has approved a refund or cancellation under its own terms.
• An amount was charged in error.

3. How to Request a Refund

Email info@nodeweavepaysolutions.com with your payment reference number, the amount, the date of payment, and a brief reason. Please include the mobile number or email used at checkout so we can locate the transaction quickly. You can also reach us via our Contact page.

4. Refund Processing Time

Once a refund is approved, it is typically processed within 7–14 working days. The time for the amount to appear in your account depends on your bank, card issuer, or wallet provider and may vary.

5. Failed & Duplicate Transactions

If an amount was deducted but your payment shows as failed or incomplete, it is usually reversed automatically by the bank or wallet within a few working days. If it is not reversed, contact us with your reference number and we will investigate with our Payment Partner.

6. Cancellations

A payment can only be cancelled before it is completed. Once a transaction is successfully processed, it is handled as a refund under this policy and the Merchant's terms.

7. Non-Refundable Amounts

Certain charges may be non-refundable where permitted by law or the Merchant's terms — for example, services already fully delivered, or transaction fees charged by Payment Partners. Any such conditions will be made clear by the Merchant at the time of purchase.

8. Goods & Services Sold by Merchants

For purchases of goods or services, the Merchant's own refund, return, and delivery terms apply in addition to this policy. NodeWeave facilitates the payment and the refund but is not the seller of the goods or services.

9. Chargebacks

If you raise a dispute or chargeback through your card scheme or wallet, it will be handled under that provider's rules, which may differ from this policy.

10. Contact Us

For any refund or cancellation request, contact info@nodeweavepaysolutions.com.